FAQ + Contact
At Wyld, we promise quality, consistency, and transparency above all else. We know that finding the right products for you can seem intimidating, but we're here to help.
Frequently Asked Questions
What is Hemp THC?
The answer is shockingly simple! Delta-9 hemp THC is THC.
Delta-9 Hemp THC is THC extracted from the hemp plant, a cousin of the cannabis plant.
When extracted from the cannabis plant, the THC is exactly the same – with the same effects.
What's the difference between Hemp THC and THC?
Well... there isn’t really a difference.
Hemp is cannabis with low THC content (under 0.3% THC), while cannabis is a variety with high THC content (above 0.3% THC).
Hemp-derived products containing less than 0.3% THC are federally legal in the US.
How will Hemp THC make me feel?
When extracted from the cannabis plant, the THC is exactly the same – with the same effects.
Can these be shipped?
Yes! Products containing 0.3% hemp-derived THC or less by weight can be shipped within the US – with a few exceptions.
For more details on state regulations, head to our Shipping Policy.
Where can you ship to?
While hemp is federally legal, state laws vary.
Check out our Shipping Policy for state-by-state regulations and availability.
Our Shipping Policy is updated frequently to limit shipping where prohibited. Check your local regulations for additional information.
How long does it take for my order ship?
Wyld strives to get orders packed and shipped out within 3-5 business days after the order has been placed using the best shipping method available. Please note that we may be unable to complete any order cancellation requests once your order has processed.
After your order is successfully placed, you will receive an order confirmation email containing your order details within 15-20 minutes.
Once your order has shipped, you will receive a shipping notification via the email associated with your order.
If you have not received any order related emails, we highly recommend checking your spam/junk folders, in case these emails are filtered there.
How do I track my order?
Once your order has shipped, you will receive a shipping notification via the email associated with your order. In this email, there will be a button titled "Track Your Package" which will bring you to a web page that includes a USPS/UPS Tracking Number. If you click on that number, it will open the carrier tracking site, where you can easily view the shipping status of your order. Tracking links may require additional time to “go live” as carriers process your shipment.
Can I modify or cancel my order?
Before an order ships, our orders go through multiple steps with our fulfillment team that can make locating and cancelling an order difficult and time consuming due to the volume of orders we process and ship within a day.
We recognize this limits modifications and cancellations, but feel it best supports customers getting their product in a timely manner.
Once your order has shipped, you will receive a shipping notification via the email associated with your order.
Can I make a return?
Customers may return products purchased from our website within 30 days of delivery if the product is unopened and unused.
Please refer to our Shipping & Returns page for more details.
Still have questions?
Not finding all of the answers you need? Don't hesitate to reach out! Our team (of real humans!) will do their best to get back to you within 1-3 business days.
Our Customer Support team is available Mon-Fri from 9:00am-5:00pm PST*